LEARNER SUPPORT
Get back to learning.
Use the same email address for your purchase, course portal and training verification.
Can I purchase training now?
Purchases are not open yet. You can explore the courses and request a personal 25% code now. Course and community access is planned for October 24, 2026 at 12:00 a.m. Eastern. We will extend the offer if opening is delayed.
How do I request my 25% code?
Sign up for your personal 25% code. After the form confirms receipt, we’ll send your code in a separate email; the confirmation does not mean a code has already been issued or emailed. When purchasing opens, the planned regular prices are US$499.99 per course, US$749.99 for the Architect bundle and US$1,499.99 for all four. With your code they are US$374.99, US$562.49 and US$1,124.99 respectively. Codes are single-use and can be redeemed only with the email address they were issued to. The discount is not automatic. The offer runs through the end of October 23, 2026, Eastern, and will be extended if opening is delayed.
Can I combine my code with another offer?
One coupon per order. Coupons cannot be combined with another coupon or a temporary markdown. Regular bundle prices remain eligible.
Do I have to subscribe to a newsletter?
No. Requesting the code and purchasing training do not require the optional newsletter subscription.
How much do the courses and bundles cost?
When purchasing opens, the planned price for each individual course is US$499.99. The Architect Foundations + Professional bundle costs US$749.99; the four-course bundle costs US$1,499.99. All six offers are one-time purchases for one learner, with perpetual access to their included courses and saved learning progress. They are not recurring subscriptions. Official certification exams, exam fees and official credentials are not included.
What is the refund policy for courses and bundles?
For presale purchases, a full refund is available when requested within 24 hours after all purchased course and community access becomes available. Presale access opens October 24, 2026 at 12:00 a.m. Eastern, or when all purchased access is actually made available if launch is delayed. Payment time and your first sign-in do not start the presale window. For other purchases, the refund window remains 24 hours from purchase. Email support@aicertificationhub.com from your purchase address and identify the course and order or receipt reference. Do not send payment-card details, passwords or sign-in codes. A full refund ends the access provided by that purchase.
Why am I asked to verify my email again when I start training?
The course portal and the interactive training service use separate sign-in sessions. If training verification is required, use the same email address as your course purchase and enter the emailed code on the training sign-in page. The verification protects your access and saved progress. Enter the newest training code within 15 minutes of requesting it, in the same browser where you requested it. If it expires, use the option to request a new code. Never send a sign-in code to support or another person.
What if the portal opens under the wrong email address?
A browser may retain an earlier account session. The course portal and training service have separate sign-in sessions. Sign out of the course portal, then sign in using the email address on your purchase receipt. If training is signed in under a different email, separately choose Sign out of training on the training start page. On the training code page, use “Use a different email or request a new code” to verify your purchase email and request a fresh code in the same browser. Signing out of the portal alone does not switch the training account. Do not use a code sent to a different mailbox. If a course is missing after both accounts use the purchase email, contact support@aicertificationhub.com.
How do I leave the course and continue later?
Use the course player’s Return to LMS or exit control when available. To return, sign in to your course portal with your purchase email, select your enrolled course and choose Start / Resume. Your course uses a saved learning record; signing in to another account will not show the same progress. Contact support if your expected checkpoint does not return.
Does this purchase include the official Claude certification exam?
No. This is independent exam-preparation training from AI Certification Hub. The official certification exam, exam fees and official credential are not included. AI Certification Hub is not affiliated with, sponsored by or endorsed by Anthropic. Completing the preparation course does not guarantee passing an official exam.
Which courses and communities does my purchase include?
Each individual purchase includes only its named course and matching exam-track community. The Architect bundle includes CCAR-F and CCAR-P and their two communities. The four-course bundle includes CCAO-F, CCDV-F, CCAR-F and CCAR-P and their four communities. Your welcome email identifies what you bought and links to your learning account and included communities. Purchases are for one learner; contact support before buying training for a team or another person.
What should I include in a course-support request?
Email support@aicertificationhub.com using your purchase email. Include the course name, order or receipt reference, browser name, and the error message or the step where you became stuck. A screenshot may help after you remove private information. Do not send passwords, one-time codes, payment-card numbers, API keys or private sign-in links.
Contact support with the course name and your order reference. Do not send passwords, payment-card details or sign-in codes.
